Highly-motivated individual with desire to take on new challenges. Strong work ethic, strong attention to detail, and exceptional data entry skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Monica Brady
Florissant,MO
Summary
Overview
10
years of professional experience
1
Certificate
Work History
Free-2-GrowSt. Louis, MO
Growth Partner
07.2022 - Current
Job overview
- Handle inbound and outbound calls and dispatch service calls
- Follow up with leads to successfully book estimates
- Utilize multiple CRMs to enter customer information for prompt scheduling
- Multitask by responding to all emails, texts, and online leads for multiple clients simultaneously
- Contact customers regarding membership plan renewals and set up service agreements in CRMs
- Accept deposits for scheduled work and collect payments for outstanding balances
- Maintain relationships with clients and place Happy Calls to ensure customer satisfaction
Charter SpectrumBridgeton, MO
Quality Assurance Specialist
04.2014 - 07.2019
Job overview
- Analyzed telephone interactions to ensure that calls were handled according to QA standards and guidelines
- Evaluated calls based on the requirements of customer experience expectations
- Provided feedback educating representatives on ways to achieve higher QA scores on future calls
- Evaluated calls in a timely manner, adhering to company metrics
Education
Ashford University
AA from Business Administration
05-2015
University Overview
Skills
- Data entry (20 years)
- CRM (10 years)
- Time management (20 years)
- Excel (15 years)
- Microsoft office (15 years)
- Quality assurance (5 years)
- Proofreading (20 years)
- Documentation Review
Accomplishments
Accomplishments
- Recognized at Free2Grow as Employee of the Month in May 2023.
- Wrote section of QA (Customer Service Experience) script for Charter Spectrum in 2017.
Certification
Certificate of graduation from Service MVP Customer Service Boot Camp Training in March 2023 for CSR and Dispatch Online.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success comes only to those who make a commitment to achieve.
Timeline
Growth Partner
Free-2-Grow
07.2022 - Current
Quality Assurance Specialist
Charter Spectrum
04.2014 - 07.2019
Ashford University
AA from Business Administration
References
References
References available upon request.References
References
References available upon request.Similar Profiles
Mike DominguezMike Dominguez
Customer Service Representative at Free-2-GrowCustomer Service Representative at Free-2-Grow
Meredith GeddingsMeredith Geddings
Daycare Head Teacher at Learn 2 GrowDaycare Head Teacher at Learn 2 Grow
ROHAN SURESH KUMARROHAN SURESH KUMAR
Clinic Manager at Hair Free Hair Grow ClinicClinic Manager at Hair Free Hair Grow Clinic
Marci HallMarci Hall
Library Associate at St. Louis County LibraryLibrary Associate at St. Louis County Library
Lashawna RobertsonLashawna Robertson
Registered Nurse at Shiftkey/ ClipboardRegistered Nurse at Shiftkey/ Clipboard