Monica Cabness
Baltimore,MD
Summary
Retail Team Lead with background in managing diverse teams and overseeing store operations. Strong ability to drive sales growth, improve team performance, and provide superior customer service. Showcased leadership by implementing strategies that positively impacted overall retail efficiency. Skilled in visual merchandising, inventory management, and problem-solving, always prioritizing teamwork and communication for optimal results.
Overview
10
10
years of professional experience
Work History
Sales Floor Lead
Target
Baltimore, Maryland
02.2014 - 01.2024
- Collaborated with team members on various projects related to inventory control management and restocking processes
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Issued receipts, refunds, credits or change due to customers.
- Managed inventory levels, ensuring optimal stock availability.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Cleaned shelves, counters and tables to maintain organized store.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Delegated tasks to maintain efficient workflow.
- Coached employees on sales techniques and best practices, improving upselling.
Education
High School Diploma -
Lake Clifton High School
Baltimore, Maryland06-2001
Skills
- Workplace cleanliness
- Pallet jack operation
- Barcode scanning
- Stock rotation
- Merchandise display creativity
- Store cleanliness maintenance
- Customer service
- Customer assistance
- Inventory control
Timeline
Sales Floor Lead
Target
02.2014 - 01.2024
High School Diploma -
Lake Clifton High School