Diamond Marshall
South Holland,IL
Summary
Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
1
year of professional experience
Work History
Retail Cashier & Sales Floor Support
Nordstrom Rack
06.2023 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
Clerical Assistant
VMR Contractors, Inc.
05.2022 - 01.2023
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Psychology
University of Illinois Urbana-Champaign
Champaign, IL05.2027
High School Diploma -
Marian Catholic High School
Chicago Heights, IL05.2023
Skills
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Reliability and punctuality
- Problem-Solving
- Time Management
- Workplace Cleanliness
- Cash Handling
- Store Opening and Closing
- Professionalism and Courtesy
- Store Cleaning
- Exchanges and refunds
Timeline
Retail Cashier & Sales Floor Support
Nordstrom Rack
06.2023 - 08.2023
Clerical Assistant
VMR Contractors, Inc.
05.2022 - 01.2023
Bachelor of Science - Psychology
University of Illinois Urbana-Champaign
High School Diploma -
Marian Catholic High School