MONICA CABRERA BERNAL

• I received and classified sales invoices from each of the Florida stores, scanning and saving the information for future audits or claims.
• I classified each item as accounts payable and accounts receivable.
• I prioritized documents received from government entities, such as lawsuits or human resources issues.
• Support all those tasks in which the department could manage

• Processed creditor applications, ensuring compliance with financial regulations and guidelines.
• Identified potential risks in credit applications, recommending adjustments to mitigate issues effectively.
• Conducted follow-ups with clients regarding application status, improving customer satisfaction rates.
• Developed training materials for new staff on creditor policies and procedures, enhancing onboarding efficiency.
• Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns.
• Reviewed and analyzed financial documents to determine creditworthiness of applicants.
• Maintained accurate records of all creditor interactions and transactions, enhancing data integrity.

• Represented clients in court proceedings, effectively presenting arguments and evidence.
• Conducted comprehensive legal analysis to identify potential risks and outcomes.
• Drafted pleadings, motions, and discovery documents to advance client interests.
• Researched case law and legal precedents to support litigation strategies.
• Led negotiations during settlement discussions, achieving favorable terms for clients.

I am a certified Lean Six Sigma professional who leads process improvement projects to reduce waste and defects, thereby increasing the efficiency and quality of products and services. Green Belts apply the DMAIC methodology (Define, Measure, Analyze, Improve, Control), relying on tools such as Pareto charts and control charts to achieve measurable results and transform organizational processes.

Agreement with the University of Alcalá, Madrid, Spain