Monica Cappadonna
ROCKWALL,TX
Summary
- Dynamic Event Supervisor with a proven track record at Always A Winner Casino Parties, excelling in logistics management and guest relations. Skilled in staff training and operational efficiency, I enhance event experiences while fostering client loyalty. My adaptability and attention to detail drive successful outcomes in fast-paced environments.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Uber Driver
Uber
Los Angeles, CA
01.2021 - Current
- Provided safe and efficient transportation services to diverse clientele.
- Navigated routes effectively using GPS technology to minimize travel time.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Delivered exceptional customer service by addressing passenger needs promptly.
- Managed ride requests and optimized pick-up schedules for efficiency.
- Analyzed trip data to identify trends, drive improvements, and increase earnings potential.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Communicated with passengers regarding estimated time of arrival.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Event Supervisor
Always A Winner Casino Parties
Rockwall, TX
09.2020 - 11.2025
- Supervised event staff to ensure seamless execution of casino-themed parties.
- Coordinated logistics for multiple events, enhancing guest experience and operational efficiency.
- Developed training materials for new employees, improving onboarding processes and service quality.
- Managed inventory of gaming equipment, ensuring readiness for diverse event setups.
- Collaborated with vendors to secure supplies and services, optimizing cost management and timelines.
- Cultivated client relationships through effective communication, fostering repeat business opportunities.
- Oversaw diverse teams including staff, volunteers, and contractors for smooth execution of events.
Shift Manager
Pappa Johns
Rockwall, TX
05.2024 - 08.2025
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on company policies and operational procedures.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored staff performance, providing feedback to enhance productivity and service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Analyzed sales trends to inform inventory decisions, maximizing profitability during peak periods.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
Cashier
Kroger
Rockwall, TX
02.2022 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Managed cash register operations, maintaining accuracy in cash handling.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
Maid
Coastal Cleaners
Corpus Christi, TX
01.2020 - 01.2021
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized cleaning tools and equipment effectively to maintain safety and efficiency in operations.
- Assisted in inventory management, restocking cleaning supplies as needed to maintain workflow.
- Adapted to various client preferences and requirements, delivering customized cleaning solutions.
- Trained new staff on safe handling of cleaning agents and operational protocols for enhanced service delivery.
- Developed efficient cleaning schedules to maximize productivity while meeting client deadlines consistently.
Unit Commissary
Hobby Unit
Marlin, TX
11.2004 - 04.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
GED -
Central Texas College
Killeen, TXNo Degree - American History
Central Texas College
Killeen, TXSkills
- Events logistics management
- Guest management
- Staff management
- Digital marketing
- Sales expertise
- On-site supervision
- Menu planning
- Entertainment booking
- Event sales
- Customer service
- Attention to detail
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Decision-making
- Event setup and breakdown
- Food service
- Hospitality management
- Operations oversight
- Cost estimating
Certification
Forklift safety training
Food Handlers Certificate
TABC server training certificate
DOT medical card
Timeline
Shift Manager
Pappa Johns
05.2024 - 08.2025
Cashier
Kroger
02.2022 - 12.2022
Uber Driver
Uber
01.2021 - Current
Event Supervisor
Always A Winner Casino Parties
09.2020 - 11.2025
Maid
Coastal Cleaners
01.2020 - 01.2021
Unit Commissary
Hobby Unit
11.2004 - 04.2006
No Degree - American History
Central Texas College
GED -
Central Texas College