Monica Cardenas
Cape Coral
Summary
Applicant with 12 years of experience providing exceptional customer service and creating customer centric environments within big-box stores. Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable leader seeking role as a retail customer service provider.
Overview
17
17
years of professional experience
Work History
Store Manager in Training
All Uniform Wear
10.2024 - Current
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
- Streamlined supply chain processes by negotiating contracts with vendors for improved pricing terms and delivery schedules.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
manager
Target
10.2014 - 04.2020
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Prepare sketches, floor plans, or models of proposed displays
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Place special orders or call other stores to find desired items
- Answer questions regarding the store and its merchandise
assistant manager
Payless
02.2010 - 06.2013
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display
- Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth
- Develop ideas or plans for merchandise displays or window decorations
cashier
Publix
10.2007 - 02.2010
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Education
Certificate - business and accounting
high tech north
Cape Coral, FL06.2007
Skills
- Sales
- Cashier
- Customer service
- Expert
- Store operations
- Employee scheduling
- Brand awareness
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Effective leader
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager in Training
All Uniform Wear
10.2024 - Current
manager
Target
10.2014 - 04.2020
assistant manager
Payless
02.2010 - 06.2013
cashier
Publix
10.2007 - 02.2010
Certificate - business and accounting
high tech north
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