Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Carrillo

Chicago,IL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

17
17
years of professional experience

Work History

Lash Artist

MC Lash Studio
03.2016 - Current
  • Consulted with clients to understand desired look and discuss available lash options.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Educated clients on how to clean and maintain lash extensions.
  • Followed strict safety standards to protect clients from injury or infection.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Answered phone calls and emails to schedule client appointments.

Nail Technician

Dynamic Salon
06.2020 - 08.2021
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.

Sales Associate

American Girl Place
Chicago, IL
11.2010 - 01.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Sales Associate

The Childrens's Place
Chicago, IL
06.2014 - 12.2015
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Generated advertising brochure for vendor use.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Contributed to team objectives in fast-paced environment.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Payless Shoe source
Chicago, IL
05.2007 - 01.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Arts - Photography

Columbia College Chicago
Chicago, IL
05.2010

High School Diploma -

Lake View High School
Chicago, IL
06.2003

Skills

  • Cash Register Operation
  • Appointment Scheduling
  • Payment Processing
  • Decision-Making
  • Social Skills
  • Product Knowledge
  • Clear Communication
  • Bilingual- Proficient Spanish Speaker

Languages

Spanish
Native or Bilingual

Timeline

Nail Technician

Dynamic Salon
06.2020 - 08.2021

Lash Artist

MC Lash Studio
03.2016 - Current

Sales Associate

The Childrens's Place
06.2014 - 12.2015

Sales Associate

American Girl Place
11.2010 - 01.2011

Sales Associate

Payless Shoe source
05.2007 - 01.2008

Bachelor of Arts - Photography

Columbia College Chicago

High School Diploma -

Lake View High School

Similar Profiles

CREATE PROFILE
Monica Carrillo