Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Castillo

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Maintenance Manager

Avalonbay Communities Inc
04.2020 - Current
  • Lead and manage 2 properties with 409 units and manage a total of 6 associates
  • Supervised employee performance, preventive maintenance, and safety.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Build and manage vendor relationships
  • Improved financial responsibilities within the Portfolio (Aged Orders, Disputed Orders, etc.)
  • Promoted 3 Technicians within a year in role
  • Improved overall property communication through manager collaboration

Sr. Staff Performance Manager

Select Staffing Agency
06.2018 - 04.2020
  • Managed an on-site headcount pf 750 to 1200 employees for a multi-million-dollar company
  • Manage three staff performance manager, three personnel assistants, one safety manager, two payroll administrators and one receptionist
  • Assured accuracy of weekly payroll and resolve payroll issues
  • Managed database and run client reports as needed
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored performance and resolved basis employee problems as required
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruit – Attract, evaluate, screen, and match applicants for employment opportunities
  • Conduct on-site orientations and safety training
  • Reduced injuries by 12.4% for Q2 versus LY
  • (Q2 2018 – 13.7% / Q2 2019 – 1.3%)
  • Decreased turnover rate by 30% versus LY.

Executive Team Leader, Sales Floor

Target
08.2014 - 06.2018
  • Manage a 40-million-dollar store, seven department managers and 60 employees
  • Drove timely execution of all sales floor operational processes to deliver accurate pricing and merchandise, while also ensuring the store is in stock and impactful
  • Manage food process execution in Target Café, Pizza Hut and Starbucks by ensuring teams are following brand standards, production cards, job aids, display guidelines and hold times while adhering to cleanliness and food safety practices
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Manage talent by developing and holding others accountable by teaching coaching and delivering performance feedback
  • Responsible for assessing, selecting and retaining top talent at the hourly team member and team leader (supervisor) level
  • Analyze schedules to ensure proper staffing levels to meet business needs
  • Lead and model a compliance culture that mitigates financial and legal risk
  • Perform leader on duty (LOD) responsibilities to ensure the team is productive, providing great service and the store is meeting brand expectations
  • Managed training for entry level Executives for all stores in Ventura County
  • Develop and maintain relationships with DSD (direct store delivery) vendors and hold vendors accountable to maintain appropriate stock levels.

Softlines Team Leader

Target
10.2011 - 08.2014
  • Managed 40 team members in the Apparel department
  • Elevated store's guest satisfaction 97% by guaranteeing swift resolution of customer issues.
  • Responsible for maintaining in-stocks, ensuring clothing was neatly folded, shelves were free from any debris, pricing and promotional signing was correct and accurate
  • Coached, trained and provided feedback to team members
  • Developed and promoted team members to leadership role
  • Created a tool that helped managers on duty keep them on track and on task
  • Created In-Stock research schedule (order product that was low on hands or out-of-stock), for the Softlines team to create better routines to effectively complete research on a weekly basis
  • Trainer for all of Ventura County Target stores.

LOGISTICS BACKROOM TEAM MEMBER

Target
11.2006 - 10.2011
  • Assisted Backroom Supervisor in managing the team of 20 team members
  • Pulled, stocked and stored merchandise in stock room
  • Audited inventory in the backroom to ensure proper counts were entered correctly and updated if necessary
  • Responsible for holiday preparation by lowering inventory levels in the back room and preparing merchandise for set-up for the day of promotion
  • Increased the levels of communication between departments by communicating with Managers and Supervisors about weekly process opportunities, then following up with department leads for feedback to continue making improvements.

Education

MBA - Finance

Southern New Hampshire University
Manchester, NH
04.2023

Bachelor of Science - BUSINESS ADMINISTRATION

Kaplan University
Davenport, IA
05.2014

Skills

  • Resilient and Adaptable
  • Self-Motivated
  • Microsoft Word, Excel, PowerPoint
  • Detailed Oriented
  • Strategic Thinker
  • Problem Solving
  • Word Type: 71 wpm
  • Vendor Relationship Management
  • Manage Inventory
  • Team Leadership
  • Employee Coaching and Mentoring
  • Customer Service
  • Manage Budgets

Languages

Spanish
Native or Bilingual

Timeline

Maintenance Manager

Avalonbay Communities Inc
04.2020 - Current

Sr. Staff Performance Manager

Select Staffing Agency
06.2018 - 04.2020

Executive Team Leader, Sales Floor

Target
08.2014 - 06.2018

Softlines Team Leader

Target
10.2011 - 08.2014

LOGISTICS BACKROOM TEAM MEMBER

Target
11.2006 - 10.2011

MBA - Finance

Southern New Hampshire University

Bachelor of Science - BUSINESS ADMINISTRATION

Kaplan University

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Monica Castillo