Summary
Dynamic Asset Protection Associate with Walmart, skilled in customer service and business communication. Successfully reduced inventory loss through keen attention to detail and proactive monitoring of customer behavior. Demonstrated integrity and empathy in resolving conflicts, fostering loyalty and repeat business while maintaining professionalism in high-stress situations. Fluent in both English and Spanish.
Overview
2
2
years of professional experience
Work History
Asset Protection Associate
Walmart
04.2023 - Current
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Responded to customer requests for products, services, and company information.
- Wrote reports outlining activities and results.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Finance - Finance
01-2027
- 3.5 GPA
09-2021
- 4.0 GPA
Skills
- Customer service
- Business communication
- Attention to detail
- Integrity and trustworthiness
- Customer assistance
- Patience and empathy
- Microsoft office
- Fluent bilingualism
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Asset Protection Associate - Walmart
04.2023 - Current
Kean University - Finance, Finance
Liceo Angel Emilio Casado - ,
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