Monica Castro
Brownsville,TX
Summary
I am a retail sales professional with a demonstrable record of building and fostering customer loyalty. As a reliable member of any team, I contribute to sales targets, provide excellent customer service, handle multiple tasks simultaneously, and maintain a professional approach at all times. My retail experience has made me an expert in problem solving. I am always happy to contribute my work ethic and expertise to your organization, whether on my own, or as part of a team.
Overview
1
1
Language
4
4
years of professional experience
Work History
Shopper - Flex
Whole Foods Market, MTS
Montrose, TX
04.2026 - 07.2026
- Satisfied customers through prompt, precise service under tight deadlines.
- Cultivated positive relationships with grocery store personnel by maintaining professionalism and friendliness.
- Completed local pickup and shopping orders for customers efficiently.
- Greeted and assisted customers to create positive experiences.
Sales Associate
Fudge life
Denton, TX
11.2023 - 01.2025
- Established visually appealing booths at expos, ensuring compliance with health standards and proper permit display.
- Assisted customers in flavor selection based on dessert preferences, boosting sales and satisfaction.
- Managed inventory effectively and dismantled booths post-expo to maintain accurate stock levels.
- Experimented with new flavor profiles and sales strategies to engage customers at various expos and festivals.
- Tested innovative flavor combinations and sales techniques tailored to the specific audience of each expo or festival.
- Collaborated with team members to develop and implement unique flavors and sales approaches for diverse expo and festival environments.
Sales Associate
Party City
Denton, TX
09.2023 - 11.2023
- Organized merchandise on shelves to maintain a clean and welcoming store environment.
- Operated the register efficiently while assisting customers in locating products.
- Enhanced customer experience by ensuring the store was well-stocked and tidy, even working extra hours to achieve this.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate
Party City
Denton, TX
09.2022 - 11.2022
- Delivered accurate product, pricing, and service information to customers.
- Maintained current knowledge of store merchandise and policies for effective assistance.
- Handled customer complaints professionally to ensure satisfaction and loyalty.
- Ensured cleanliness of store environment, including floors, windows, and displays.
- Processed returns, exchanges, and refunds per company policies.
- Executed cashier duties by accepting payments, issuing receipts, and calculating change.
- Facilitated quick and secure processing of credit card transactions.
- Trained new team members on cash register operation, stock procedures, and customer service techniques.
- Received product shipments and organized displays on retail shelves upon delivery.
Education
High School Diploma -
Hanna High School
Brownsville, TX06-2022
Skills
- Sales strategy development
- Inventory management
- Customer engagement
- Product knowledge
- Customer relationship management
- Attention to detail
- Cash handling accuracy
- Cash register operation
- Flexible schedule
- Reliable and punctual
Languages
Spanish
Limited
Timeline
Shopper - Flex
Whole Foods Market, MTS
04.2026 - 07.2026
Sales Associate
Fudge life
11.2023 - 01.2025
Sales Associate
Party City
09.2023 - 11.2023
Sales Associate
Party City
09.2022 - 11.2022
High School Diploma -
Hanna High School