Monica Ceja
Los Angeles,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
22
22
years of professional experience
Work History
Banking Customer Service Representative
Bank of America
Los Angeles, California
03.2007 - Current
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Assisted customers with account inquiries and transaction issues.
- Educated clients on banking products and services available.
- Processed transactions accurately using banking software systems.
- Resolved customer complaints efficiently and professionally.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Supervisor
WSS Shoe Warehouse
Los Angeles, California
06.2004 - 01.2007
- Supervised daily operations and ensured compliance with safety standards.
- Collaborated with management to implement process improvements for workflow efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and escalated issues to appropriate departments when necessary.
Education
High School Diploma -
Manual Arts High School
Los Angeles06-2004
Timeline
Banking Customer Service Representative
Bank of America
03.2007 - Current
Supervisor
WSS Shoe Warehouse
06.2004 - 01.2007
High School Diploma -
Manual Arts High School