NIAMBI ABAYOMI
Richmond,Virginia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Banking Customer Service Representative
Atlantic Union Bank
06.2025 - 01.2026
- Assisted customers with account inquiries and transaction processing to ensure satisfaction.
- Resolved complex customer issues, enhancing service quality and client retention.
- Educated clients on banking products and services, driving informed financial decisions.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Implemented feedback mechanisms to gather client insights, informing service improvements.
- Conducted regular audits of customer accounts to ensure compliance with industry regulations.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Coordinated with other departments to address and solve complex customer issues.
Bankcard Benefits Specialist
Allianz
11.2022 - 08.2024
- Facilitated customer interactions as primary point of contact for insurance claims processing.
- Facilitated customer navigation through claims process, ensuring accuracy and timely resolution.
- Documented and organized detailed records of interactions and claims status.
- Coordinated benefits enrollment processes, ensuring compliance with company policies and regulations.
- Reviewed and processed claims to maintain accuracy and adherence to guidelines.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
Customer Service Representative
ResultsCX
01.2021 - 06.2022
- Handled high-volume inbound calls, resolving inquiries related to healthcare benefits
- Scheduled appointments, processed correspondence, and managed data entry
- Maintained organized referral files and assisted with patient eligibility verification
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted patients in navigating complex healthcare systems and accessing resources.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
SafeRide Customer Service Representative
Concentrix
07.2020 - 01.2021
- Assisted customers by troubleshooting issues, answering questions, and resolving concerns
- Provided detailed product and service information to enhance customer experience
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Customer Service Representative
Wells Fargo Call Center
07.2019 - 04.2020
- Handled customer account inquiries, complaints, and transaction support.
- Documented interactions and followed up on service requests to ensure resolution.
Guest Specialist
Captain D's Seafood Restaurant
11.2015 - 02.2020
- Operated cash registers and provided efficient customer transactions.
- Assisted with food preparation and ensured cleanliness of kitchen and dining areas.
Customer Service Associate
Walmart
06.2016 - 11.2017
- Assisted customers with locating products, price-checking, and answering store inquiries.
- Maintained organized store displays and inventory management.
Education
Associate Degree - Social Sciences
J Sargent Reynolds Commu college
Richmond, VirginiaHigh School Diploma -
Highland Springs Highschool
Richmond, Virginia06.2016
Skills
- Customer Service & Support
- Sales
- Appointment Coordination
- Call Center Support
- Email Support
- Claims Processing
- Product Knowledge
- Problem-Solving
- Chat Support
- Data Entry
- Scheduling
- Conflict Resolution
- Inventory Management
- Fraud prevention techniques
- Inbound call handling
- Recordkeeping and documentation
- Call metrics
- Salesforce CRM
- Calm and professional under pressure
- Policies and procedures adherence
- Microsoft office
- HIPAA compliance
- Financial product education
Timeline
Banking Customer Service Representative
Atlantic Union Bank
06.2025 - 01.2026
Bankcard Benefits Specialist
Allianz
11.2022 - 08.2024
Customer Service Representative
ResultsCX
01.2021 - 06.2022
SafeRide Customer Service Representative
Concentrix
07.2020 - 01.2021
Customer Service Representative
Wells Fargo Call Center
07.2019 - 04.2020
Customer Service Associate
Walmart
06.2016 - 11.2017
Guest Specialist
Captain D's Seafood Restaurant
11.2015 - 02.2020
Associate Degree - Social Sciences
J Sargent Reynolds Commu college
High School Diploma -
Highland Springs Highschool