Tytiana Bell
Lafayette,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banking Customer Service Representative
U.S. Bank
Minneapolis, MN
10.2022 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Managed accounts receivable and payable activities including tracking payments received or due.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Customer Service Specialist
Amazon
Seattle, WA
08.2021 - 10.2022
- Managed incoming support requests via phone, email, tickets, and chat, achieving a 95% customer satisfaction rating through effective communication and problem-solving
- Utilized claim management software to track and manage claims related to late, stolen, and missing orders, reducing processing time by 30%
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Performed data entry of customer orders into the company's order management system.
- Managed technical documentation and reports, ensuring accuracy and compliance with industry standards.
Customer Service Specialist
Walgreens
Deerfield, IL
07.2020 - 08.2021
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Collected payments from patients and entered them into the billing system accurately.
- Processed insurance verifications and authorizations to ensure coverage of services.
Education
High School Diploma -
Lafayette High School
Lafayette, AL05.2020
Skills
- Data Entry
- Conflict Resolution
- Customer Relationship Management (CRM) Software
- Multitasking
- Customer Service
- Microsoft Office
- Computer Navigation
- Cash Handling
- Technical Proficiency
- Communication Skills
- HIPAA Certified
- Technical Support
- Troubleshooting
- Chat/ Zen Desk
- Security Awareness
- Training and Compliance
- Computer Processing
- Retail
- Claims Management Software
- G Suite
- Evaluation/ Navigation
- JIRA/ JAVA
- Banking software
- Customer retention strategies
Certification
- PCEP, Chambers County Career Tech, 2020
- CompTIA ITF+, Chambers County Career Tech, 2020
Timeline
Banking Customer Service Representative
U.S. Bank
10.2022 - Current
Customer Service Specialist
Amazon
08.2021 - 10.2022
Customer Service Specialist
Walgreens
07.2020 - 08.2021
High School Diploma -
Lafayette High School