NATALIE CARRINGTON
Lakewood,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Banking Customer Service Representative
Credit Union Of Denver
Lakewood, CO
06.2023 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
Help Desk Support Specialist
Anmed Health
Anderson, SC
12.2018 - 06.2023
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Configured hardware and granted system permissions to new employees.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
Education
TL Hanna
Anderson05.2017
Skills
- Financial product knowledge
- Compliance Awareness
- Sales proficiency
- Strong Numeracy Skills
- Banking Software Familiarity
- Client Confidentiality
- Transaction Processing
- Credit solutions guidance
- Data Entry
- Computer Skills
- Customer Service
- Money handling abilities
- Problem Resolution
- Microsoft Office
- Issue and Complaint Resolution
- Customer Data Confidentiality
Timeline
Banking Customer Service Representative
Credit Union Of Denver
06.2023 - Current
Help Desk Support Specialist
Anmed Health
12.2018 - 06.2023
TL Hanna