Adriana Noguera
Coral Springs,FL
Summary
Proven track record in enhancing customer service and fraud prevention at Santander Bank, showcasing strong numeracy skills and client confidentiality. Excelled in fast-paced environments, achieving significant reductions in customer wait times. Skilled in financial product knowledge and customer account management, adept at leveraging compliance awareness to meet and exceed employer expectations.
Overview
22
22
years of professional experience
Work History
Banking Customer Service Representative
Santander Bank
03.2019 - 05.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Telephone Operator
Movitar
02.2010 - 01.2019
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Insurance Agent
The Marcus Group
01.2002 - 01.2006
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Science - Law (Pre-Law)
Universidad Santa Maria
Caracas VenezuelaSkills
- Financial product knowledge
- Compliance Awareness
- Sales proficiency
- Strong Numeracy Skills
- Client Confidentiality
- Transaction Processing
- Computer Skills
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Banking Customer Service Representative
Santander Bank
03.2019 - 05.2024
Telephone Operator
Movitar
02.2010 - 01.2019
Insurance Agent
The Marcus Group
01.2002 - 01.2006
Bachelor of Science - Law (Pre-Law)
Universidad Santa Maria