Monica Chavez
Mont Belvieu,TX
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.
High-energy Teacher with solid background educating students. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences.
Overview
2
2
years of professional experience
Work History
South Shaver Elementary
Long-term Substitute
Pasadena, TX
01.2024 - Current
- Taught musical concepts, such as rhythm and melody, to elementary students.
- Developed lesson plans that incorporated music theory and performance techniques.
- Created assessments to evaluate student learning progress in music classes.
- Collaborated with other teachers to integrate music into core curriculum subjects.
- Maintained a safe classroom environment conducive to learning about music.
- Encouraged students to express themselves creatively through singing and playing instruments.
- Demonstrated proper vocal technique during class exercises.
- Encouraged students to participate actively in class discussions related to musical topics.
Customer Service Representative Assistant
David’s Bridal
Friendswood, TX
05.2022 - 07.2022
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Advised customers on product features based on their needs and preferences.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Generated reports on customer service metrics such as response time, resolution rate.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered phone calls, emails, and web chats in a timely manner.
- Collected deposits or payments and arranged for billing.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Processed payments for orders placed online or over the phone.
Back of House Team Member
Kendra Scott
Friendswood, TX
11.2021 - 01.2022
- Identified customer needs by asking questions and advising on best solutions.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Scanned items when pulling from shelves to update system stock information.
- Greeted and assisted customers to foster positive experiences.
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Completed pickup and shopping orders for customers within local area.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished display racks with promotional materials regularly.
- Monitored inventory levels of commonly ordered items to prevent out-of-stock situations.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX05-2018
Some College (No Degree) - Music Education
Stephen F Austin State University
Nacogdoches, TXSome College (No Degree) - Music Education
San Jacinto College District
Pasadena, TXSkills
- Scheduling
- Paperwork Processing
- Data Collection
- Complaint Resolution
- Positive and Professional
- Relationship Building
- Spanish Fluency
Timeline
South Shaver Elementary
Long-term Substitute
01.2024 - Current
Customer Service Representative Assistant
David’s Bridal
05.2022 - 07.2022
Back of House Team Member
Kendra Scott
11.2021 - 01.2022
High School Diploma -
Sam Rayburn High School
Some College (No Degree) - Music Education
Stephen F Austin State University
Some College (No Degree) - Music Education
San Jacinto College District
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