Monica Cheely

Client Project Employer: Tech Mahindra Limited

Project Role Title: Classification Quality Assurance

Client Project: Leading Global Digital Platform Company

• Perform detailed quality reviews of text, image, audio, and video data to ensure accuracy and compliance with established guidelines.
• Collaborate with cross-functional teams to align on quality standards and improve consistency across labeling and annotation tasks.
• Apply subject matter expertise to evaluate complex content and provide clear, well-documented decisions.
• Build and refine quality assurance processes to support scalable AI/ML data operations.
• Analyze trends and error patterns to identify root causes and recommend process improvements.
• Manage multiple projects simultaneously while meeting strict quality and performance benchmarks.
• Support model training efforts by ensuring high-quality, reliable datasets for machine learning applications.

Project Role Title: Quality Engineer Tester

Client Project: Global Consumer Goods Company

Oct. 7, 2024 – Mar. 28, 2025

• Collaborate with functional teams to understand business processes and system requirements
• Develop and execute manual and automated test cases using Atlassian Jira and Worksoft Certify in SAP Fiori
• Ensured test case for SIT 2 in OTC 1,2, and 3 covered integration scenarios and supported team members in refining their cases.

Project Role Title: IT Customer Service Representative

Client Project: Leading Telecommunications Company

Nov. 8, 2022 – Mar. 29, 2024

• Perform triage and investigation of alerts/phone/email security incidents.
• Remediate when possible, routing to appropriate teams for resolution.
• Collaborate with security teams to improve our processes.
• Detect and rectify instances of inaccurate automation incident closures.

Project Role Title: Program/Project Management Representative

Client Project: Global Consumer Goods Company

Sep. 19, 2022 – Nov. 8, 2022

• Support Program Management Organization for the S/4 Transformation Program.
• Perform Program Increment 2 Planning, RIEFW planning, and PI sprint execution.
• Manage reports to inform multiple department members of: Critical Dependencies, Milestones, Risks, Issues, and Comments indicating if the tasks aging status were past due, requiring approval, or completed.