Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Colwell

Temecula,CA

Summary

Resourceful and results-driven professional with over 20 years in retail and business operations. Proven ability to manage multi-store administrative functions, develop efficient processes, and deliver exceptional service. Experienced in eCommerce sales, decorated apparel, and marketing. Seeking to bring strong organizational and communication skills back to Ralphs in a District Administrative Support role.

Overview

14
14
years of professional experience

Work History

Owner/Operator

2B Embroidered / Era Wear Designs
01.2018 - Current
  • - Operate a successful eCommerce apparel business across multiple sales channels (Etsy, Shopify, TikTok Shop).
  • - Specialize in decorated apparel, machine embroidery, and custom product design.
  • - Build and maintain business website; develop marketing and advertising campaigns to increase visibility and sales.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Store Leader

Ralphs Grocery
01.2013 - 02.2017
  • - Managed million-dollar store operations, overseeing 100+ associates and ensuring alignment with company goals.
  • - Collaborated with District Managers on strategic initiatives; prepared and analyzed operational reports.
  • - Implemented process improvements, enhanced customer satisfaction, and maintained compliance with corporate policies.

Front End Coordinator

Ralphs Grocery
06.2011 - 02.2013
  • - Managed front-end operations across 25 stores; coordinated schedules, trained staff, and ensured policy compliance.
  • - Improved checkout efficiency, reduced cashier errors, and led customer service initiatives.
  • - Served as primary contact for escalated customer issues, resolving concerns promptly and professionally.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.

Education

High School Diploma -

Nathaniel Narbonne Senior High School
Harbor City, CA

Palomar College
San Marcos, CA

Skills

  • Ecommerce Selling on Multiple Sales Channels
  • Decorated Apparel
  • Machine Embroidery
  • Website Building
  • Marketing & Advertising
  • Multi-Store Communication
  • Scheduling & Reporting
  • Customer Service Excellence
  • Hiring
  • Documentation and reporting
  • Excel Spreadsheets – Inventory, Scheduling & Communication Tools

Timeline

Owner/Operator

2B Embroidered / Era Wear Designs
01.2018 - Current

Store Leader

Ralphs Grocery
01.2013 - 02.2017

Front End Coordinator

Ralphs Grocery
06.2011 - 02.2013

High School Diploma -

Nathaniel Narbonne Senior High School

Palomar College

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