Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Cruz

Doral,FL

Summary

Dynamic administrative professional with a proven track record at Starbucks, excelling in customer service and team leadership. Skilled in data entry and Microsoft Office Suite, I enhance operational efficiency and foster positive relationships. Committed to achieving goals, I effectively resolve customer inquiries, ensuring satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Administrative Assistant - Temp

Village of Palmetto Bay
05.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Supervisor

Starbucks
03.2016 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Inventory Specialist

Best Buy
06.2022 - 04.2023
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.

Education

Bachelor of Arts - Visual Arts

Florida International University
Miami, FL
12-2022

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Office Suite
  • Training and mentoring
  • Goal oriented

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant - Temp

Village of Palmetto Bay
05.2024 - Current

Inventory Specialist

Best Buy
06.2022 - 04.2023

Supervisor

Starbucks
03.2016 - 05.2024

Bachelor of Arts - Visual Arts

Florida International University

Similar Profiles

CREATE PROFILE
Monica Cruz