Monica Dailey

Interviewed insured parties to assess accident liability.

Addressed inquiries concerning the claim procedure.

Coordinated vehicle repair schedules.

Collaborated effectively in a team setting to manage claims inventory.

Addressed claim-related questions from customers via inbound calls.

• Facilitated weekly office meetings for the team.
• Created and documented staff schedules.
• Processed vehicle titles for salvage sales.
• Oversee timely dispatching of vehicles to towing companies.
• Addressed and resolved claim matters with diverse insurance adjusters.

• Facilitated information collection and clarified the application procedure.
• Evaluated financial status, credit, and property assessments for loan feasibility.
• Implemented solutions to resolve issues quickly.
• Ensured full accuracy of stored information.
• Processed vehicle titles for lien recording with DMV.
• Ensured same-day handling for all incoming vehicle titles.

• Supervised employees handling sales and inventory tasks.
• Managed inventory to maintain optimal stock levels.
• Ensured customer satisfaction by overseeing sales operations.