Hi, I’m
Deicy Martinez
Haines City,FL
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
10
years of professional experience
Work History
Geico3535 W Pipkin Rd Lakeland Fl 33811
Claims Adjuster
08.2021 - Current
Job overview
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigate coverage and liability
- Apply intermediate understanding of insurance policies written by the company
- Determine subrogation or fraud potential and how handle
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Florida Department Of Economic Opportunity6101 Chancellor Dr Orlando Fl32809
Customer Service Representative
06.2020 - 03.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved payment and order disputes
- Operated the live chat
- Explained products and benefits
- Assist customer with application process
- Responded proactively and positively to rapid change.
Amscot - The Money Superstore35938 Us Hwy 27 Haines City Fl 33844
Bank Teller
09.2013 - 06.2020
Job overview
- Audited fellow teller currency to contribute to dual-control procedures.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted in auditing projects by compiling information and discovering fraud, embezzlement and liabilities.
Education
Christian AcademyKissimmee, FL
High School Diploma
Skills
- Liability Determination
- Insurance policy coverage knowledge
- Florida License Claims Professional
- Strong Customer oriented
- Effective Problem solving and analytical skills
- Strong time management skills
- Eager and Willing to Add to Knowledge Base and SkillsAble to learn new tasks quickly and proficient
Languages
Spanish
Native or Bilingual
Timeline
Claims Adjuster
Geico
08.2021 - Current
Customer Service Representative
Florida Department Of Economic Opportunity
06.2020 - 03.2021
Bank Teller
Amscot - The Money Superstore
09.2013 - 06.2020
Christian Academy
High School Diploma