Monica Davis
Hutto,TX
Summary
Driven professional with a track record of enhancing team productivity at Giddings State School through effective leadership and problem-solving skills. Excelled in fast-paced environments, demonstrating exceptional multitasking and Microsoft Office proficiency. Known for a friendly, positive attitude and a commitment to delivering high-quality customer service, consistently achieving results beyond expectations. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
24
24
years of professional experience
Work History
JDO III
Travis County Juvenile Probation Department
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Supervisor/Sr Coach V
Giddings State School
02.2012 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assembly Line Worker
Express Personnel Services
03.2014 - 05.2015
- Followed protocols to enhance protection and maintain safe work environment.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Customer Service Representative
The Jewelry Channel
12.2011 - 02.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Juvenile Care Worker
Oakley Training School
04.2007 - 08.2011
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted youth through individual service plans.
- Fostered a safe, comfortable environment for youth by maintaining clean and organized living spaces.
Certified Nursing Assistant
MS State Hospital
01.2001 - 11.2006
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Master of Science - Criminal Justice
Walden University
Minneapolis, MN11.2018
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC03.2016
Associate of Applied Science - Computer Programming
Hinds Community College
Raymond, MS05.2004
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Computer Skills
- Multitasking
- Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Organizational Skills
- Attention to Detail
- Microsoft Office
- Decision-Making
- Active Listening
- Calm Under Pressure
Timeline
JDO III
Travis County Juvenile Probation Department
03.2021 - Current
Assembly Line Worker
Express Personnel Services
03.2014 - 05.2015
Supervisor/Sr Coach V
Giddings State School
02.2012 - 11.2020
Customer Service Representative
The Jewelry Channel
12.2011 - 02.2012
Juvenile Care Worker
Oakley Training School
04.2007 - 08.2011
Certified Nursing Assistant
MS State Hospital
01.2001 - 11.2006
Master of Science - Criminal Justice
Walden University
Bachelor of Science - Criminal Justice
Strayer University
Associate of Applied Science - Computer Programming
Hinds Community College
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