Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Dean

Customer service
Asbury Park,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Skincare Sales Consultant

Clinique
12.2020 - 07.2022
  • Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Manager

Sure Clean
08.2017 - 11.2020
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Retail Sales Associate

J Jill Group
11.2010 - 07.2011
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Secretary's Assistant

Montauk Financial
06.2007 - 09.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.

Patient Registration Representative

Monmouth Medical Center
05.1997 - 12.2001
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.

Education

High School Diploma -

Long Branch High School
Long Branch, NJ
06.1986

Skills

  • Customer Satisfaction
  • Cold Calling
  • Store Displays
  • Skin Care
  • Register Opening and Closing
  • Positive Customer Engagement
  • Strong Communication and Interpersonal Skills
  • Customer Support

Timeline

Skincare Sales Consultant

Clinique
12.2020 - 07.2022

Manager

Sure Clean
08.2017 - 11.2020

Retail Sales Associate

J Jill Group
11.2010 - 07.2011

Secretary's Assistant

Montauk Financial
06.2007 - 09.2010

Patient Registration Representative

Monmouth Medical Center
05.1997 - 12.2001

High School Diploma -

Long Branch High School

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Monica DeanCustomer service