Monica Deiter
Mifflintown,PA
Summary
Experienced professional with a background in bookkeeping, retail management, and customer service. Strong communication skills and a talent for supporting and collaborating with teams.
Overview
5
5
years of professional experience
Work History
Bookkeeping
Black Bear Trucking
Mifflintown, PA
08.2024 - Current
- Managed day-to-day bookkeeping functions such as entering invoices into the system, reconciling bank statements.
- Managed payroll for temporary, hourly and salaried employees.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Performed data entry into accounting software programs such as QuickBooks.
Assistant Store Manager
Lighthouse Thrift Store
Newport , PA
08.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated work to staff, setting priorities and goals.
Trainer/Customer Service Cashier
Chick-fil-A
Harrisburg, PA
01.2023 - 07.2024
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Barista
The Way Cafe
The Bronx, NY
10.2021 - 02.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Manager
Beth's Creations
Mount Pleasant Mills, PA
08.2019 - 09.2021
- Managed daily operations of the store, including opening and closing procedures.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Hope Christian School
Schaefferstown, PASkills
- Recordkeeping and bookkeeping
- Workforce Management
- Operations Management
- Staff Training and Development
- Team Leadership
- Complex Problem-Solving
- Positive and professional
- Customer Satisfaction
Timeline
Bookkeeping
Black Bear Trucking
08.2024 - Current
Assistant Store Manager
Lighthouse Thrift Store
08.2024 - Current
Trainer/Customer Service Cashier
Chick-fil-A
01.2023 - 07.2024
Barista
The Way Cafe
10.2021 - 02.2022
Manager
Beth's Creations
08.2019 - 09.2021
Hope Christian School
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