Monica DeJesus
Folcroft,PA
Summary
Experienced medical assistant with over 10 years of experience in person and remote healthcare. Excellent reputation for resolving problems and improving patient care. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Esperanza Health Center
Philadelphia, PA & Remote
06.2014 - Current
- Working remotely triaging patients, doing back desk work & refilling medications under a detailed refill guidelines protocol.
- Create and/or prepare lab referrals by seeking appropriate diagnoses and laboratory codes.
- Preparation and administration of injections given intramuscular and subcutaneous.
- Kept medical supplies insufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicate clearly and effectively with patients to verify information, determine the purpose of visits and record medical history.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Respond to code blue emergencies promptly.
- Help my immediate supervisor with administrative tasks.
- Triaging patients and assessing symptoms.
- Help lead the medical assistant team.
- Translate to Spanish-speaking patients.
- Conduct and document results for vision screens, audiograms, orthostatic, electrocardiograms, urinalysis, HCG testing, rapid strep swabs, glucose, and hemoglobin checks
- Preparation of space/equipment and assistance in short procedures such as PAP Smears, biopsies IUD/Nexplanon insertion/removals, colposcopies, suture removal, wound care & abscess drainage
- Perform/ document vitals/medical history and record all patient concerns prior to clinician entering the room, on patients of all ages and gender.
- Schedule diagnostic appointments, medical procedures, or/and consultations as an outpatient.
- Submit requests for prior authorization of medication &/or medical supply to insurances for approval.
- Exceeded on service quality of customer satisfaction, and first, call resolutions while adhering to HIPAA compliance by building trustworthy and realistic expectation relationships with patients.
- Collect blood from patients and properly labeling samples with the patient information and lab test orders from the doctor
- Facilitated the onboarding process for new team members by providing training materials and guidance in a timely manner.
Medical Assistant Extern
Health Smart Medical Center
02.2012 - 04.2012
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Report significant information and changes in patient condition to nurse supervisor.
- Obtained accurate medical histories from patients, highlighting critical information.
- Performed vital signs and over 20 EKGs per day.
- Verified appropriate lab couriers picked up collected lab specimens.
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected histories, vitals, and current complaints via patient interviews.
Education
No Degree - Nursing
Delaware County Community College
Media, PAGED -
Commonwealth of Pennsylvania
Harrisburg, PA02.2022
Medical Assistant
Lincoln Technical Institute
Philadelphia, PA04.2012
Skills
- 4 years of experience working in a Remotely
- Self motivating and attention to details
- Bilingual – Fluent in Spanish and English (writing, reading, and speaking)
- Decision Making
- Great training skills
- Multi-line Telephone System Operation
- Clinical and Operational Judgement
- Critical Thinking
- Understanding & utilization of EMR systems such as; Practice Partner, Epic, Parallel, Centricity, I2I and Athena Health
Certification
- RMA - Registered Medical Assistant at AMT (Current, expires 12/1/2024)
- BLS - Basic Life Support
Timeline
Certified Medical Assistant
Esperanza Health Center
06.2014 - Current
Medical Assistant Extern
Health Smart Medical Center
02.2012 - 04.2012
No Degree - Nursing
Delaware County Community College
GED -
Commonwealth of Pennsylvania
Medical Assistant
Lincoln Technical Institute