Monica De La Cruz
Aurora,IL
Summary
Dedicated professional with a strong background in customer service and staff training, at Kentucky Fried Chicken. Proven ability to enhance client satisfaction through effective communication and meticulous cleaning practices at Spark Maids. Skilled in multitasking and organization, consistently delivering exceptional results while maintaining high standards of cleanliness and safety.
Overview
4
4
years of professional experience
Work History
Optometrist Assistant
Vision Arts Eyecare Center
08.2025 - Current
- Assisted optometrists in conducting eye examinations and patient assessments.
- Implemented best practices for sanitization and equipment maintenance in clinical settings.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
Sales Associate
Luxottica
04.2026 - 05.2026
- Maintained cleanliness and presentation of merchandise to attract customer attention.
- Participated in training sessions to enhance knowledge of optical products and services.
Barista
Dunkin Donuts & Baskin Robbins
06.2025 - 08.2025
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Operated point-of-sale system, processing transactions accurately and swiftly.
House Cleaner
Spark Maids
06.2024 - 05.2025
- Cleaned residential spaces to meet client satisfaction and Spark Maids standards.
- Managed time effectively to complete cleaning tasks efficiently within scheduled appointments.
- Organized and maintained cleaning supplies and equipment for optimal performance.
- Adapted quickly to varying client preferences and specific cleaning requirements.
- Assisted in training new team members on proper cleaning techniques and safety protocols.
- Developed strong relationships with clients through consistent communication and service excellence.
Crew Trainer and Manager
Kentucky Fried Chicken
08.2022 - 02.2024
- Efficiently took customer orders and accurately entered them into the POS system
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
- Maintained inventory levels by restocking supplies as needed throughout shifts
- Leveraged strong communication skills when resolving customer complaints or concerns
Education
East Aurora High School
6 2024
Skills
- Customer service
- Excellent oral and written communication
- Multitasking and organization
- Staff training
- Cleaning and sanitization
Languages
Spanish
Limited Working
English
Professional Working
Timeline
Sales Associate
Luxottica
04.2026 - 05.2026
Optometrist Assistant
Vision Arts Eyecare Center
08.2025 - Current
Barista
Dunkin Donuts & Baskin Robbins
06.2025 - 08.2025
House Cleaner
Spark Maids
06.2024 - 05.2025
Crew Trainer and Manager
Kentucky Fried Chicken
08.2022 - 02.2024
East Aurora High School