Monica De La Fuente
San Benito,TX
Summary
Store Manager at American Eagle Outfitters, Inc., recognized for enhancing customer satisfaction through effective training and mentoring. Proven leadership in team development and strategic planning, driving performance improvements and operational efficiency. Skilled in inventory control and problem-solving, fostering a collaborative environment that empowers staff and elevates service standards.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
22
22
years of professional experience
Work History
Store Manager
American Eagle Outfitters, Inc
03.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Cole Haan
01.2009 - 03.2014
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Victoria Secret
01.2004 - 12.2008
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Education
University of Texas At Brownsville
Brownsville, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Leadership development
- Work Planning and Prioritization
Accomplishments
- Achieved the Gold and Diamond, top 10% store ranking in 2016, 2020, 2021, and 2022.
- Best Service Evaluation 2011
Timeline
Store Manager
American Eagle Outfitters, Inc
03.2014 - Current
Store Manager
Cole Haan
01.2009 - 03.2014
Store Manager
Victoria Secret
01.2004 - 12.2008
University of Texas At Brownsville
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