Monica Ruelas De La Torre
San Pablo,CA
Summary
Results-driven Medical Assistant with a background in triage and patient intake. Known for effective collaboration with healthcare teams and leading training sessions for new staff, contributing to improved compliance and patient management.
Overview
10
10
years of professional experience
Work History
Medical Assistant 2
Lifelong Medical Care
San Pablo, CA
04.2016 - Current
- Assisted in patient intake, ensuring accurate data collection and efficient appointment scheduling.
- Supported clinical staff by preparing examination rooms and maintaining medical supplies inventory.
- Administered injections and performed basic laboratory tests under physician supervision, enhancing patient care delivery.
- Educated patients on treatment plans and medication usage, fostering informed decision-making regarding health management.
- Led training sessions for new medical assistants, promoting best practices in patient interaction and administrative procedures.
- Implemented electronic health record (EHR) systems to enhance patient information accessibility and data accuracy.
- Collaborated with healthcare teams to develop protocols improving compliance with safety regulations and quality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Developed training materials for new hires, supporting onboarding and integration into clinic operations.
Triage Medical Assistant
Lifelong Medical Care
San Pablo, CA
12.2016 - 03.2023
- Assisted healthcare providers in triaging patients, ensuring accurate assessment of medical needs.
- Taking phone calls and reviewing phone messages for the RN staff
- Helping transition flow from RN to provider if a provider visit is necessary
- Assisting in wound care and injections in the RN clinic
- Processing Prior Authorizations and DME forms for patients
- Processing authorizations For Home Health and Hospice
- Initiated pilot program for case management in conjunctions with CCHP
- Medical assistant for specialty clinics ( Hep B/ Pain Management/ Vaccine Clinic/Retinopathy screening/ Diabetic Clinic/ Covid Clinic)
- Assisted with the processing, counting and documenting of all 3 departments weekly revenue.
Education
Associate of Science - Medical Assistant
Western Career College
Plasant Hill 06.
High School Diploma -
Richmond High
Richmond 06.1998
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- CPR
- Fluent in Spanish
- Wound care specialist
- Insurance authorizations
Certification
- Retinopathy screener Training -
- CPR/ Opioid Narcan Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Triage Medical Assistant
Lifelong Medical Care
12.2016 - 03.2023
Medical Assistant 2
Lifelong Medical Care
04.2016 - Current
Associate of Science - Medical Assistant
Western Career College
High School Diploma -
Richmond High