Monica Delong
Customer Service Specialist
Neosho,Missouri
Summary
Energetic Customer Service roles with 10+ years of experience in fast paced environments.Passionate about building strong customer relationships and skilled in transformingcustomer feedback into actionable insights that drive revenue.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lido Labs
Remote, Missouri
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls, chats and emails promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Sales and Service Expert
AT&T
Joplin, Missouri
11.2021 - 03.2022
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Cook
Mercy Hospital Joplin
Joplin, Missouri
07.2019 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from customers and cooked items quickly to complete order items together and serve hot.
Education
GED -
Joplin High School
Joplin, MO02.2012
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Responding to Difficult Customers
Timeline
Customer Service Representative
Lido Labs
03.2022 - Current
Customer Sales and Service Expert
AT&T
11.2021 - 03.2022
Cook
Mercy Hospital Joplin
07.2019 - 07.2021
GED -
Joplin High School
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