Monica De Los Santos
San Diego,CA
Summary
Dedicate health care professional with over 18 years of experience. Recognized excellent Skilled in patient care coordination, staff management, and healthcare administration. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
10
10
years of professional experience
Work History
Clinical Support Supervisor
Balboa Nephrology Medical Group
San Diego, CA
07.2022 - Current
- Supervised a team of clinical staff, providing regular performance feedback.
- Provided guidance and direction to ensure that all clinical support staff are meeting performance standards.
- Established a supportive and collaborative work environment, promoting team cohesion and high morale.
- Facilitated regular meetings with clinical support staff to discuss progress on projects, address any issues or concerns, and review training needs.
- Coordinated weekly work schedules for employees.
- Interviewed applicants and made recommendations for new hires.
- Provided ongoing training for new hires or existing employees who need additional assistance.
- Resolved customer complaints in a timely manner.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Site Lead
Maxim Healthcare
San Diego, CA
10.2021 - 07.2022
- Assessed and monitored patient symptoms related to potential COVID-19 infection.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
- Participated in training sessions to stay informed on the latest COVID-19 developments and safety protocols.
- Maintained accurate records of test results and other relevant information in electronic health records system.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
Medical Assistant
Sharp Rees-Stealy
San Diego
08.2020 - 10.2021
- Organized patient OB or GYN charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients.
- Explained GYN procedures and treatment with collection of consent forms.
- Properly collected and labeled outgoing specimens for analysis and organized lab results for review by the physician.
- Coordinated patient referrals to specialists for further evaluation or treatment.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Assistant
Balboa Nephrology Medical Group
San Diego, CA
05.2015 - 08.2020
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on healthcare topics such as CKD nutrition and CKD disease prevention methods.
Education
Certificate - Health Administration
United Education Institute
San Diego, CA11-2001
Skills
- Clinical leadership
- Performance improvement
- HIPAA compliance
- Staff development
- Medical records management
- EMR / EHR
- Team supervision
- Organizing staff schedules
- Interpretation support
- Spanish translation
- Time management
- Multitasking and organization
- Customer service
Timeline
Clinical Support Supervisor
Balboa Nephrology Medical Group
07.2022 - Current
Site Lead
Maxim Healthcare
10.2021 - 07.2022
Medical Assistant
Sharp Rees-Stealy
08.2020 - 10.2021
Medical Assistant
Balboa Nephrology Medical Group
05.2015 - 08.2020
Certificate - Health Administration
United Education Institute