Education Support Professional with extensive experience in process optimization and customer satisfaction enhancement at Canyon's School District. Demonstrated ability to utilize critical thinking and computer skills for effective inventory management and regulatory compliance. Proven track record in mentoring team members to improve overall performance and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Education Support Professional
Canyon's School District
12.2011 - Current
Streamlined food and supply ordering process using nutritional inventory software.
Monitored inventory management to maintain optimal stock levels.
Conducted nutritional analysis and researched data on dietary adequacy.
Ensured compliance with regulations through thorough data analysis.
Greeted customers and promptly addressed inquiries and needs.
Operated cash register, processing transactions with high accuracy.
Restocked merchandise and maintained organized displays in front lanes.
Mentored new employees on cashier duties, enhancing overall team performance.
Legal Secretary
David W. Steffensen Law Office
02.2001 - 02.2004
Maintained strict confidentiality of sensitive information to protect client privacy and uphold ethics.
Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
Managed scheduling of client meetings and court dates, enhancing responsiveness to client needs.
Organized and maintained electronic filing system for easy access to critical documents and data.
Received and placed telephone calls to clients and prospective clients.
Prepared legal correspondence and drafted professional letters for attorneys and assistants.
Streamlined office procedures to improve efficiency in handling legal matters.
Supported case preparation by drafting pleadings, motions, and briefs under attorney supervision.
Enhanced accuracy of legal documents through meticulous proofreading processes.
Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
Organized files for court proceedings.
Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
Secretary
Robert J DeBry
03.1998 - 02.2001
Handled sensitive information with discretion, ensuring confidentiality of personnel files and financial data.
Managed executive calendars, optimizing time management through effective scheduling of meetings and appointments.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Maintained a comprehensive filing system, routing documents and managing correspondence efficiently.
Contributed to a positive work environment by assisting colleagues with various tasks and projects as needed.
Promoted a positive image of the organization through clear internal and external communication with clients.
Continually identified opportunities for operational improvements, enhancing accuracy and efficiency in recordkeeping.
Interacted with vendors and contractors, directing activities and maintaining effective lines of communication.
Education
Legal Secretary
Salt Lake Community College
Salt Lake City, UT
Skills
Customer service and support
Active listening
Critical thinking
Problem resolution
Relationship management
Computer proficiency
Conflict resolution
Complaint handling and resolution
Customer satisfaction measurement
Strong work ethic
Certification
Critical Policies Training - Yearly
Civil Rights Training - Yearly
Prevent Child Abuse Utah - Yearly
Marketing Your School Nutrition Programs
Norovirus for Schools
Focus on the Customer for School Nutrition Staff
Focus on the Customer for School Nutrition Managers
S.T.A.R. School Nutrition Programs Support a Heart Healthy Lifestyle
Food Safety in Summer Meals
S.T.A.R. Strategies for Utilizing Standardized Recipes
S.T.A.R. Strategies for Promoting School Breakfast
S.T.A.R. Nutrition Education Strategies to Promote Fruit and Vegetable Consumption
Dietary Guidelines for Americans 2015
S.T.A.R. Strategies That Promote a Culture of Food Safety
S.T.A.R. Strategies for Achieving Quality Customer Service Among School Nutrition Staff
Food Allergies in SNP'S - General Food Allergies
Food Handlers Certification - Exp. 9/28/26
Sips and Tips Certification - Exp. 5/4/27
Interests
Music
Fashion
Camping
Sharing travel tips, recommendations, and insights with fellow enthusiasts
Documenting and sharing travel experiences
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
I enjoy cooking for friends and family gatherings
Enjoy experimenting with different ingredients and flavors in the kitchen
Physical Education/Health Teacher & Head Women's Varsity Soccer Coach at Highland High SchoolPhysical Education/Health Teacher & Head Women's Varsity Soccer Coach at Highland High School