Monica Diggs
Jacksonville
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Military professional prepared for high-stakes environments and security operations. Proven capacity to maintain order and enforce regulations with focus on team collaboration and achieving results. Reliable and adaptable with strong skills in conflict resolution and communication.
Overview
10
10
years of professional experience
Work History
Military Police Officer
United States Army Reserve
Jacksonville, FL
08.2025 - Current
- Enforced laws and regulations to maintain order and discipline within military installations.
- Conducted investigations into criminal activity, compiling evidence and preparing detailed reports.
- Led security operations during training exercises, ensuring safety of personnel and equipment.
- Trained junior soldiers in law enforcement procedures, fostering skill development and teamwork.
Customer Service Representative
H & R Block Tax Services
Jacksonville, FL
12.2024 - 04.2025
- Resolved customer inquiries regarding tax preparation and filing processes, ensuring clarity and satisfaction.
- Guided clients through complex tax issues, delivering tailored solutions to enhance their experience.
- Educated customers on available tax credits and deductions, improving overall client understanding.
- Streamlined appointment scheduling process, increasing efficiency in client management and service delivery.
Flight Attendant
Frontier Airlines
Orlando, FL
02.2017 - 04.2023
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Sales Associate
Belk Department Store
Jacksonville, FL
04.2016 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
Education
Diploma - Child Care
Frank H. Peterson Academies
Jacksonville, FL06-2014
Skills
- Brand Promotion
- Aircraft Safety Checks
- Adult AED and CPR
- Passenger Behavior Monitoring
- Cleanliness and Sanitation
- Ticket Checks
- Pre-Flight Briefings
- Public Interaction
- Federal Guidelines
- Airline Policies
- Emergency Procedures Knowledge
- Passenger Interaction
- Regulation and Compliance Monitoring
- Crew Resource Management
- Critical Thinking
- Takeoff Instructions
- Safety Regulation Compliance
- Verbal and Written Communication
- Passenger Care
- Evacuation Procedures
- Beverage Service
- Safety Demonstrations
- Crew Recruitment
- Situational Awareness
- Health and Safety Procedures
- Weapons handling
- Self-defense training
- Crime scene management
- Weapons training
- Conflict de-escalation
Timeline
Military Police Officer
United States Army Reserve
08.2025 - Current
Customer Service Representative
H & R Block Tax Services
12.2024 - 04.2025
Flight Attendant
Frontier Airlines
02.2017 - 04.2023
Sales Associate
Belk Department Store
04.2016 - 11.2016
Diploma - Child Care
Frank H. Peterson Academies