Monica Dobbs
Winfield,TN
Summary
Dynamic and results-driven professional with extensive experience at Helenwood Foods, excelling in cash management and customer service. Proven ability to enhance operational efficiency and train team members, ensuring accuracy and compliance. Strong multitasking and organizational skills contribute to a consistently positive customer experience. Adaptable and detail-oriented, committed to achieving excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Clerk
Stone Cold Liquor
2013.04 - Current
- Assisted with clerical tasks, including data entry and document organization.
- Assisted in re-ordering and stocking product as needed.
- Made sure customers had a great experience, and assisted them with finding products they were looking for.
- Maintained a clean store environment.
- Responded to inquiries and provided information to clients in a professional manner.
- Adapted quickly to new procedures and protocols within the office environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Head Cashier
Helenwood Foods
2004.07 - 2012.12
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored team members on efficient register operations and customer service techniques.
- Managed daily cash reconciliation, identifying discrepancies and implementing corrective measures.
- Streamlined checkout procedures to enhance customer experience and reduce wait times.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
Education
Medical Administrative Assistant - Business Administration
Tennessee Colllege of Applied Technology
Huntsville, TN2003-07
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Filing systems
- Document management
- Typing speed
- Proofreading
- Point of sale operation
- Sales expertise
- Billing and coding
- Handling payments
- Driver communications
- Verbal and writing communication
- Multitasking
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Data entry
- Professional and mature
- Creative thinking
Certification
- Certified Clerk, Stone Cold Liquor- 12 years.
- Medical Administrative Assistant Certification, Tennessee College of Applied Technology
Timeline
Certified Clerk
Stone Cold Liquor
2013.04 - Current
Head Cashier
Helenwood Foods
2004.07 - 2012.12
Medical Administrative Assistant - Business Administration
Tennessee Colllege of Applied Technology