Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monica Dollard

Fairfield

Summary

Professional shift manager with strong background in team leadership and operational efficiency. Skilled in staff coordination, customer service, and problem-solving, ensuring smooth shifts and high standards. Known for reliability, adaptability, and results-driven approach that enhances team performance and customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Crew Member/Shift Leader

Dunkin Donuts Tori Foods Inc
09.2018 - 10.2024
  • Make Beverages and food to customer satisfaction
  • Stock clean and prep stations for morning crew
  • Maintain an even cash drawer and provide smiling customer service
  • Also assisted management with inventory and cash maintenance

Cashier/ Bakery Clerk

Stop and Shop
09.2017 - 06.2019
  • Assist customers with basic everyday transactions through the regular cash register as well as Self Checkout
  • In Bakery my responsibilities were to prepare pan out for the next days needs as well as bake over 75 24ct containers of cookies per day

Service Desk Clerk

Stop and Shop
11.2016 - 03.2017
  • Assist customers with returns and exchanges as well as Western Union and Lottery transactions
  • Also performed basic everyday transactions

Service Desk Clerk

Stop and Shop
12.2014 - 10.2016
  • Assist customers with returns and exchanges as well as Western Union and Lottery transactions
  • Also performed basic everyday transactions
  • Prepare and cook any meals

Photo Lab Tech

Walgreens
02.2014 - 08.2014
  • Assist Customers with Photo Orders and processed through photo machines
  • Also worked within store and assisted front end with customer needs and cashing out customers at the register
  • Assisted in facing product for a neat and orderly store

Cashier/Customer Service

Plaster Play
01.2006 - 01.2011
  • Mix and make Plaster
  • Keep paint area clean to customer satisfaction

Education

Vocational High School Diploma -

Southeastern Regional Voc Tech High School
06.2013

Skills

  • POWERPOINT
  • Meal Preparation
  • Crew Member
  • Cash handling proficiency
  • Food Service
  • Customer service focus
  • Customer Service
  • Food preparation
  • Childcare
  • Team motivation
  • WORD
  • Food Preparation
  • Mom

Certification

  • ServSafe, 09/01/19, 09/01/24
  • OSHA General Industry Safety and Health
  • Driver's License

Languages

English
Full Professional

Timeline

Crew Member/Shift Leader

Dunkin Donuts Tori Foods Inc
09.2018 - 10.2024

Cashier/ Bakery Clerk

Stop and Shop
09.2017 - 06.2019

Service Desk Clerk

Stop and Shop
11.2016 - 03.2017

Service Desk Clerk

Stop and Shop
12.2014 - 10.2016

Photo Lab Tech

Walgreens
02.2014 - 08.2014

Cashier/Customer Service

Plaster Play
01.2006 - 01.2011

Vocational High School Diploma -

Southeastern Regional Voc Tech High School

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Monica Dollard