Monica Egerton
Lady Lake,FL
Summary
Administrative professional with robust background in managing virtual office tasks and supporting executive teams. Demonstrated history of enhancing workflow efficiency through meticulous planning and organization. Known for fostering team collaboration and consistently achieving high-impact results. Competent in using various software tools and displaying adaptability to changing needs.
Overview
11
11
years of professional experience
Work History
Virtual Receptionist
Nationwide credit and collections
Chicago, Illinois
06.2025 - Current
- Aided interdisciplinary collaboration by creating a centralized platform for sharing crucial healthcare analytics insights among various departments
- Maintained accurate records through diligent data entry and clear communication with healthcare professionals, ensuring seamless information flow.
- Utilized data visualization tools to communicate actionable business insights, enhancing decision-making processes.
- Produced monthly reports using advanced Excel spreadsheet functions
Data Entry Specialist
Advent health
Orlando, Florida
05.2024 - 06.2025
- Safeguarded sensitive information by adhering to established confidentiality guidelines and protocols
- Executed data entry tasks with high accuracy, ensuring timely and reliable information management
- Played a key role in transitioning the department to a paperless environment, eliminating manual data entry tasks and significantly reducing errorss
- Ensured confidentiality of sensitive information by complying with company policies and industry regulations
Virtual Administrative Assistant
Orlando Health
Orlando, Florida
02.2016 - 05.2024
- Managed multi-line phone system, efficiently routing calls, delivering messages to staff, and welcoming visitors.
- Safeguarded sensitive information by adhering to privacy policies and implementing secure filing systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated virtual meetings and conference calls across various time zones, strengthening team collaboration.
Education
Zenith Career Center
Kissimmee, FLMBA - Business Administration
University of Southern Indiana
Evansville, INBachelor of Science - Health Services Administration
State College of Florida
Bradenton, FLAssociate of Science - Health Services Administration
Miami Dade College
Miami, FLSkills
- Virtual Communication
- Customer Service
- Live Chat Support
- Call Center Experience
- Data analysis
- Microsoft Excel
- Spreadsheet Management
- Data Processing
- Document Preparation
- Office Administration
- Telecommunications
- Billing processes
Timeline
Virtual Receptionist
Nationwide credit and collections
06.2025 - Current
Data Entry Specialist
Advent health
05.2024 - 06.2025
Virtual Administrative Assistant
Orlando Health
02.2016 - 05.2024
Zenith Career Center
MBA - Business Administration
University of Southern Indiana
Bachelor of Science - Health Services Administration
State College of Florida
Associate of Science - Health Services Administration
Miami Dade College