Jasmin Lopez
Forest Grove,OR
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.
Overview
8
8
years of professional experience
Work History
Virtual Receptionist
Ruby Receptionists Web
Beaverton, OR
01.2016 - 12.2019
- Collaborated with team members to enhance customer service processes.
- Answered inbound telephone calls promptly and courteously, listened attentively to caller, responded to questions and accurately documented and forwarded messages.
- Represented businesses professionally during closed or busiest hours, mastered company data and how to answer frequently asked questions and reassured callers of responsiveness.
Customer Service Representative
Capital One
Tigard, OR
10.2013 - 01.2016
- Resolved customer inquiries through phone, email, and in-person communication.
- Maintained customer records and updated information in banking systems.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Communicated with customers regarding outstanding balances and payment options.
Business Development Representative
Beaverton Honda
Beaverton, OR
06.2012 - 10.2013
- Cultivated relationships with potential clients to understand their needs and preferences.
- Collaborated with sales teams to develop targeted outreach strategies for prospects.
- Managed CRM system to track leads, interactions, and follow-up activities effectively.
- Responded quickly to inquiries from potential customers via phone or email.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OR06-2011
Skills
- Call management
- CRM software
- Data entry
- Customer follow-up
- Scheduling appointments
- Customer relationship management
- Conflict resolution
- Virtual meeting coordination
- Effective communication
- Sales support
Timeline
Virtual Receptionist
Ruby Receptionists Web
01.2016 - 12.2019
Customer Service Representative
Capital One
10.2013 - 01.2016
Business Development Representative
Beaverton Honda
06.2012 - 10.2013
High School Diploma -
Hillsboro High School