MONICA ENGELMAN
Austin,TX
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
12
12
years of professional experience
Work History
Catering Server
Moody - Oak View Group
10.2024 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
Server
Cafe Blue Downtown
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bakery Assistant / Merchant
Costco
11.2023 - 04.2024
- Maintained high-quality standards in Costco’s bakery section, ensuring all products met health and safety regulations
- Eagerly enhanced customer satisfaction by providing exceptional service and product knowledge as a Bakery Assistant
- Collaborated with the Costco bakery team to streamline operations and improve workflow efficiency
Product Designer
Freelance
09.2022 - 09.2023
- Spearheaded user testing solutions in a dynamic B2B SaaS startup
- Collaborated closely with PMs to craft compelling narratives
- Converted designs into high-fidelity post-testing
- Enhanced complex system architectures
- Envisioned and executed high-fidelity designs that aligned with strategic goals
Professional Basketball Player
FIBA
05.2013 - 04.2022
- Handled challenging game situations, leveraging collaborative problem-solving skills
- Enhanced team’s performance and reputation, showcasing supportive leadership
- Demonstrated resilience and adaptability, thriving in a detail-focused, competitive environment
- Elevated team strategy, securing key victories in high-stakes games
- Mentored junior players, boosting team dynamics and skill levels
Education
BA - Communication Studies
University of Kansas
UX Professional Certificate - undefined
Google
Skills
- Stress tolerance
- Strong communication skills
- Detail-oriented
- High volume dining
- Team-oriented
Timeline
Catering Server
Moody - Oak View Group
10.2024 - Current
Server
Cafe Blue Downtown
08.2024 - 12.2024
Bakery Assistant / Merchant
Costco
11.2023 - 04.2024
Product Designer
Freelance
09.2022 - 09.2023
Professional Basketball Player
FIBA
05.2013 - 04.2022
UX Professional Certificate - undefined
Google
BA - Communication Studies
University of Kansas
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