MONICA EVANS
Macon,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Manager/ Stocker
Nihan Inc.
08.2021 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Quality Control/ Material Handler
Dixon Ticonderoga Company
07.2013 - 06.2015
- Inventoried raw materials prior to display production
- Routine quality checks on displays to ensure undamaged displays ship
- Performed inventory counts of raw and finished good products during Company's physical inventory process
- Worked with others to keep good house cleaning in warehouse, to include driving the sweeper throughout the warehouse
- Worked with EHS manager to inventory and order all warehouse supplies as it relates to warehouse and environmental safety
- Transported pallets with forklift from one area to another
- Quality inspected orders on pallets prior to shipping to customers.
Shift Manager
Firehouse subs
12.2011 - 04.2013
- Opened and or closed store
- Supervised a shift of 4 to 5 employees daily
- Inventoried and ordered product for store
- Composed schedule for employees
- Exchange of monies; daily deposits
- Performed customer service task, to include catering to big parties
- Maintained a clean store environment
- Prepped store for shift change.
Quality Control/ Material Handler
Federal Cotton Division
04.2007 - 08.2009
- Inspected and prepared materials for production
- Inspected finished product prior to transporting to other departments
- Worked the production line as needed
- Supervised line by scheduling breaks accordingly
- Operated machines used for testing cotton
- Reported hourly to manager production numbers per employee on the line.
Education
Inventory Management -
Central Georgia Technical College
Macon, GA01.2011
Accounting -
Central Georgia Technical College
Macon, GA01.2009
GED -
Central Georgia Technical College
Macon, GA01.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Computer Skills
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Adaptability and Flexibility
- Decision-Making
- Good Judgment
- Reliability
- Emergency Response
Affiliations
- Quality Control/ Material Handler, Dixon Ticonderoga Company, 07/2013, 06/2015
- Inventoried raw materials prior to display production
- Routine quality checks on displays to ensure undamaged displays ship
- Performed inventory counts of raw and finished good products during Company's physical inventory process
- Worked with others to keep good house cleaning in warehouse, to include driving the sweeper throughout the warehouse
- Worked with EHS manager to inventory and order all warehouse supplies as it relates to warehouse and environmental safety
- Transported pallets with forklift from one area to another
- Quality inspected orders on pallets prior to shipping to customers
- Shift Manager, Firehouse subs, 12/2011, 04/2013
- Opened and or closed store
- Supervised a shift of 4 to 5 employees daily
- Inventoried and ordered product for store
- Composed schedule for employees
- Exchange of monies; daily deposits
- Performed customer service task, to include catering to big parties
- Maintained a clean store environment
- Prepped store for shift change
- Quality Control/ Material Handler, Federal Cotton Division, 04/2007, 08/2009
- Inspected and prepared materials for production
- Inspected finished product prior to transporting to other departments
- Worked the production line as needed
- Supervised line by scheduling breaks accordingly
- Operated machines used for testing cotton
- Reported hourly to manager production numbers per employee on the line
Phone
(478)336-6774, (478)254-5182
Timeline
Manager/ Stocker
Nihan Inc.
08.2021 - 07.2024
Quality Control/ Material Handler
Dixon Ticonderoga Company
07.2013 - 06.2015
Shift Manager
Firehouse subs
12.2011 - 04.2013
Quality Control/ Material Handler
Federal Cotton Division
04.2007 - 08.2009
Inventory Management -
Central Georgia Technical College
Accounting -
Central Georgia Technical College
GED -
Central Georgia Technical College