Monica Ewaldt
Tulsa
Summary
Seasoned Waitress Trainer recognized for exceptional ability to train staff in high-volume dining environments, ensuring productivity and efficiency in task completion. Possess specialized skills in customer service training, conflict resolution, and team leadership. Excel at communication, adaptability, and problem-solving, leveraging these soft skills to foster a positive work culture and enhance customer satisfaction.
Focused Waiter with many years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management, and effective planning.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Waitress Trainer
Cheesecake Factory
Tulsa
09.2022 - Current
- Trained new staff on menu knowledge and service standards.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Demonstrated proper table service techniques to enhance guest experience.
Waitress
Olive Garden
Tulsa
05.2017 - 09.2022
- Provided excellent customer service in a fast-paced dining environment.
- Assisted with menu recommendations and answered customer inquiries promptly.
- Managed table assignments while ensuring timely food and drink delivery.
- Processed customer payments accurately using point-of-sale systems.
Server
Carrabba' Italia Grill
Tulsa
03.2019 - 02.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
- Handled the monthly wine dinners cordinating four course meals with appropriate wine parings
Receptionist
Saint Francis Healthcare System
Tulsa
09.2016 - 05.2017
- Managed incoming calls and directed them to appropriate departments.
- Welcomed patients and visitors, providing a friendly atmosphere.
- Scheduled patient appointments and maintained the calendar efficiently.
- Processed patient registration forms and verified insurance information.
Assistant Manager
Murphy's USA
Tulsa
10.2014 - 11.2016
- Assisted in managing daily store operations and maintained high customer service standards.
- Trained and mentored team members to enhance performance and teamwork.
- Implemented inventory control processes to ensure stock accuracy and availability.
- Supervised daily operations including scheduling shifts, assigning duties.
Baker
Panera Bread
Tulsa
02.2015 - 09.2016
- Prepared various baked goods following established recipes and techniques.
- Maintained cleanliness and organization of baking station and equipment.
- Monitored inventory levels of ingredients and supplies for production needs.
- Followed food safety guidelines while preparing all food items.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
Administrative Assistant
GDH consulting
Tulsa
02.2013 - 09.2014
- Coordinated office activities to ensure smooth daily operations.
- Managed calendars and scheduled appointments for executives and teams.
- Prepared and maintained documents for client presentations and meetings.
- Organized travel arrangements, including bookings and itineraries for staff.
- Handled incoming correspondence, distributing information as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Skiatook Highschool
Skiatook, OKSkills
- Training implementation
- Menu knowledge
- Table service
- Customer engagement
- Microsoft Office
- Calendar management
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Data entry
Timeline
Waitress Trainer
Cheesecake Factory
09.2022 - Current
Server
Carrabba' Italia Grill
03.2019 - 02.2021
Waitress
Olive Garden
05.2017 - 09.2022
Receptionist
Saint Francis Healthcare System
09.2016 - 05.2017
Baker
Panera Bread
02.2015 - 09.2016
Assistant Manager
Murphy's USA
10.2014 - 11.2016
Administrative Assistant
GDH consulting
02.2013 - 09.2014
Skiatook Highschool