MONICA FELÁN
Houston,TX
Summary
Goal-oriented Nutrition Specialist seeking career change centered around catering to customers and their needs. Professional with 3 years of customer service and serving the community through public health and nutrition. Committed to developing experience through driving client satisfaction and maintaining client relationships through professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nutrition Specialist
Head Start of Greater Dallas
02.2021 - 10.2023
- Responsible for effective coordination of meal services, sanitation practices, meal preparation, and storage of food items to meet program requirements
- Effectively execute trainings for food service personnel to ensure accurate food service protocols and online database record keeping
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions
- Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other public health professionals.
- Provided in-depth information on nutritional care to maximize health
Special Handling Teams Member and Patient Care Coordinator
Alliance Rx Walgreens Prime
05.2020 - 01.2021
- Coordinated patient care by utilizing an electronic medical record (EMR) system, Microsoft Word, Microsoft Excel, and Outlook
- Ensured positive patient interactions were maintained by actively listening, empathizing, and maintaining professionalism
- Contributed to a team effort while working remote by maintaining communications through online programs.
- Facilitated communication between patients and various departments and staff.
Dietetic Intern
Nacogdoches Medical Center (NMC)
06.2019 - 07.2019
- Acquired 130 hours of Food Service Management Rotations under the direction of a Food Service Director
- Complied to the proper storage, sanitation practices, and inventory procedures of groceries, beverages, and non-food items
- Executed customer service and meal management within the cafeteria
- Observed food service operations to obtain knowledge of large-scale dining services catering to patients with varied meal requirements
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns
Dietetic Intern
Woodland Heights Medical Center (WHMC)
07.2019 - 10.2019
- Acquired 300 hours of Hospital Clinical Rotations under the direction of a Registered Dietitian
- Preceptor-guided experience within the ER, Step-Down, NICU, Ortho, and Med search units
- Assessed, diagnosed, evaluated, and implemented actions for treating patients by utilizing the nutrition care process
- Led nutrition counseling sessions and advised patients of healthy eating meant to heal under the supervision of a preceptor.
Education
Bachelor of Science in Food, Nutrition, and Dietetics -
Stephen F. Austin State University
Nacogdoches, TX05.2019
Skills
- Food Counseling
- Public Health
- Nutrition Program Management
- Troubleshooting
- Telephone Etiquette
- Documentation and Control
- Customer Service
- Staff Training
- Relationship Building
Professional Development
-National Child Nutrition Conference, New Orleans, LA, April 2022
-National Child Nutrition Conference, San Diego, CA, April 2023
Certification
- HSI Pediatric First Aid- CPR AED Child/Infant/Adult, 07/2023
- ServSafe Food Protection Manager Certification, 04/2023
- HR Series- Dealing with Difficult People and Situations, 04/2022
References
- Shonika Kwarteng, RD, 334-524-9789
- Irma Medina, RD, 682-978-2331
Timeline
Nutrition Specialist
Head Start of Greater Dallas
02.2021 - 10.2023
Special Handling Teams Member and Patient Care Coordinator
Alliance Rx Walgreens Prime
05.2020 - 01.2021
Dietetic Intern
Woodland Heights Medical Center (WHMC)
07.2019 - 10.2019
Dietetic Intern
Nacogdoches Medical Center (NMC)
06.2019 - 07.2019
Bachelor of Science in Food, Nutrition, and Dietetics -
Stephen F. Austin State University
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