MONICA FENRICK
Kansas City,MO
Summary
Results-driven professional with administrative and customer service experience. Proficient in Microsoft Excel, QuickBooks, and Microsoft Office, with strong analytical, organizational, and problem-solving skills and a proven ability to quickly learn new systems. Recognized for accuracy, attention to detail, and handling confidential financial information with professionalism.
Overview
17
17
years of professional experience
Work History
Housekeeper
Embassy Suites by Hilton Kansas City International Airport
Kansas City, Missouri
06.2025 - Current
- Ensured guest room quality standards through detailed inspections and timely reporting of maintenance issues.
- Promoted to Self-Inspecting Housekeeper within six months for reliability, attention to detail, and strong performance.
- Support laundry operations by processing linens and improving supply availability for housekeeping efficiency.
Driver (Independent Contractor)
Uber
Kansas City, Missouri
10.2024 - Current
- Operate an independent transportation business while maintaining a 5-star customer service approach.
- Resolve customer concerns professionally while ensuring passenger safety.
- Manage scheduling, routing, and time efficiently to maximize productivity.
- Maintain accurate records and track business expenses.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
Order Selector
CVS Health Distribution Center
Kansas City, Missouri
09.2021 - 11.2024
- Selected and prepared prescription medications for shipment to CVS and Target pharmacies with a high degree of accuracy.
- Trained new staff on safety protocols and operational procedures to uphold compliance standards.
- Assisted with receiving, stocking inventory, and UPS shipment processing.
- Nominated for Employee of the Month (July 2024) in recognition of performance and dependability.
Audit Specialist
SelectQuote Senior
Overland Park, Kansas
06.2020 - 09.2021
- Audited Medicare insurance accounts for accuracy, discrepancies, and regulatory compliance.
- Researched and resolved account discrepancies with insurance carriers and internal teams.
- Updated confidential client records and policy information across internal systems.
- Supported agents with eligibility, policy, and account information.
- Worked remotely to complete assigned tasks
Catering Services Assistant
Hilton President Hotel
Kansas City, Missouri
11.2019 - 03.2020
- Coordinated logistics for weddings, corporate meetings, and social events from planning through execution.
- Coordinated with multiple departments to execute seamless events, enhancing client satisfaction.
- Developed positive relationships with vendors to ensure timely delivery of supplies and event materials.
- Organized banquet orders and tracked event details using Microsoft Excel spreadsheets for clear communication across departments.
- Processed billing, payments, and event documentation to ensure accurate financial records.
Painter / Property Services / Valet
Hilton President Hotel
Kansas City, Missouri
03.2019 - 11.2019
- Executed facility maintenance and painting projects to ensure aesthetic and functional quality.
- Oversaw valet operations during peak hours, enhancing team performance and guest satisfaction.
- Supported property security measures, managed employee key control, and coordinated valet operations to enhance overall service.
- Enhanced facility security by implementing effective surveillance and monitoring procedures.
On-Site Shift Lead
Focus Workforce Management
Harrisonville, Missouri
05.2018 - 03.2019
- Supervised temporary staff to ensure efficient operations at Church & Dwight.
- Trained new employees and delegated daily assignments to support team objectives.
- Certified and recertified forklift operators while ensuring compliance with company policies and safety standards.
- Conducted drug screenings and maintained accurate, confidential personnel records to uphold compliance.
- Utilized Microsoft Office to process hiring paperwork, maintain employee records, and support daily administrative operations.
Assistant Manager
Tommy Hilfiger
Las Vegas, Nevada
04.2010 - 04.2018
- Promoted four times over eight years, advancing from Sales Associate to Assistant Manager.
- Supervised daily store operations and coached sales associates, enhancing team performance and meeting sales targets.
- Opened and closed the store while ensuring operational and loss prevention compliance.
- Managed inventory replenishment and stockroom organization, ensuring optimal merchandising execution and product availability.
- Planned merchandising layouts and coordinated floor sets.
- Utilized Microsoft Excel to support payroll, track labor budgets, analyze data, and maintain accurate records.
- Engaged in local community outreach initiatives to support charitable causes.
Education
Intuit Quickbooks Certification Level 1 -
Intuit Proadvisor
07-2026
Intuit Bookkeeping Certification -
Intuit Proadvisor
07-2026
High School Diploma -
Western High School
Las Vegas, NV06-2008
Skills
- Customer service excellence
- Excel proficiency
- QuickBooks
- Fundamental bookkeeping
- Microsoft Office
- Typing accuracy
Timeline
Housekeeper
Embassy Suites by Hilton Kansas City International Airport
06.2025 - Current
Driver (Independent Contractor)
Uber
10.2024 - Current
Order Selector
CVS Health Distribution Center
09.2021 - 11.2024
Audit Specialist
SelectQuote Senior
06.2020 - 09.2021
Catering Services Assistant
Hilton President Hotel
11.2019 - 03.2020
Painter / Property Services / Valet
Hilton President Hotel
03.2019 - 11.2019
On-Site Shift Lead
Focus Workforce Management
05.2018 - 03.2019
Assistant Manager
Tommy Hilfiger
04.2010 - 04.2018
Intuit Quickbooks Certification Level 1 -
Intuit Proadvisor
Intuit Bookkeeping Certification -
Intuit Proadvisor
High School Diploma -
Western High School