MONICA FLORES
Ceres,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Staffing Coordinator II
Memorial Medical Center
Modesto, CA
01.2022 - 10.2024
- Managed employee data in HRIS to ensure accuracy of information.
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Coordinated staffing schedules to ensure optimal coverage across multiple departments.
- Provided support for payroll processing by verifying hours worked and resolving discrepancies.
- Utilized staffing software to track employee availability, shifts, and time-off requests.
Medical Receptionist
Sutter Gould Medical
Turlock , CA
08.2017 - 01.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Mentored new employees
Call Center Medical Receptionist
Sutter Gould Medical
Modesto , CA
10.2013 - 08.2017
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
Education
High School Diploma -
Downey High School
Modesto, CA05-2000
Skills
- Staff Coordination
- Staff Scheduling
- Strong Organization
- Schedule Management
- Microsoft Office
- Time Keeping for 300 plus nurses
- Remote Conferencing and Communication
- Time management abilities
Languages
Spanish
Professional
Timeline
Staffing Coordinator II
Memorial Medical Center
01.2022 - 10.2024
Medical Receptionist
Sutter Gould Medical
08.2017 - 01.2022
Call Center Medical Receptionist
Sutter Gould Medical
10.2013 - 08.2017
High School Diploma -
Downey High School
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