Monica Flowers
Millfield,OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Deputy Clerk
City Of Athens
06.2016 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
- Input data into spreadsheets and databases.
- Interacted with customers by phone, email, or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Assistant Manager
Family Dollar
08.2011 - 02.2016
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Science - Health Administration
Ohio University
Athens, OH05.2015
Skills
- Software proficient
- Data Entry and 10-Key
- Cash Handling
- Data Gathering
- Mail handling
- Information Security
- Administrative Support
Timeline
Deputy Clerk
City Of Athens
06.2016 - Current
Assistant Manager
Family Dollar
08.2011 - 02.2016
Bachelor Of Science - Health Administration
Ohio University
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