Receptionist
Business Tech Lab
Clinton Indiana
2006 - 2008
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated meetings for staff, optimizing calendar appointment management.
- Maintained accurate records of incoming and outgoing correspondence using digital filing systems.
- Implemented process improvements by using computer filing systems for reception workflows, increasing operational efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression and to achieve daily task effectively by proper filing of paperwork and documentation.
- Resolved customer problems and complaints by requesting feed back and company policy's from my supervisor / instructor.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Tracked important information in Microsoft and PowerPoint programs and spreadsheets and ran reports or generated graphs using PowerPoint programs and Microsoft excel and Word programs.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.