Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Monica Franklin

Harlingen,TX

Summary

Highly organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to drive team success and achieve collective goals. Committed to fostering a collaborative work environment and delivering exceptional results under pressure. Eager to contribute skills and dedication to support organizational objectives.

Overview

31
31
years of professional experience

Work History

DHS Background Investigator

XCELERATE SOLUTIONS
03.2025 - Current
  • As Background Investigator, I conduct fieldwork, including interviews and retrieval of records, to produce reports of investigations (ROIs) in compliance with all laws, federal standards, and federal agency regulations. I accept fieldwork assignments for travel throughout the geographic area of responsibility. I ensure that my investigative deadlines are consistently met. I possess strong verbal and written communication skills, and I strive to maintain professional, courteous, and cooperative working relationships.
  • TOP SECRET CLEARANCE
  • Conducted comprehensive background investigations to assess candidate qualifications and integrity.
  • Evaluated criminal history, credit reports, and employment verification for accuracy and compliance.
  • Collaborated with law enforcement agencies to obtain necessary information for investigations.
  • Developed investigative strategies to address complex cases and enhance workflow efficiency.
  • Trained junior investigators on best practices for conducting thorough background checks.
  • Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
  • Documented information and submitted detailed reports.
  • Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
  • Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
  • Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
  • Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.

DHS, DOD, DCSA Background Investigator

ADC LTD NM & PARAGON
08.2019 - 03.2025

The job description is as noted above.

United States Probation Officer

UNITED STATES DISTRICT COURT
01.1995 - 01.2019
  • Conducted investigations, preparing PSRs with sentencing and release recommendations.
  • Collected background data and interviewed offenders, families, and other sources.
  • Tracked legal developments, updating staff and the court on relevant changes.
  • Enforced court-ordered supervision, implementing effective strategies for offender management.
  • Assessed risk and compliance through personal contact and lifestyle investigations.
  • Identified violations, reported to authorities, and recommended appropriate sanctions.

Education

Master of Education & Counseling Psychology -

Washington State University
05.1997

Bachelor in Sociology - undefined

Washington State University
05.1991

Skills

  • Effective writing skills
  • Background checks
  • Case management
  • Effective communication skills
  • Excellent interviewing capability
  • Multitasking

Accomplishments

I served as a Firearms Instructor for the Southern District of Texas - Brownsville Division for three years


I served as an Investigator Trainer for ADC LTD NM for two years

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

DHS Background Investigator

XCELERATE SOLUTIONS
03.2025 - Current

DHS, DOD, DCSA Background Investigator

ADC LTD NM & PARAGON
08.2019 - 03.2025

United States Probation Officer

UNITED STATES DISTRICT COURT
01.1995 - 01.2019

Bachelor in Sociology - undefined

Washington State University

Master of Education & Counseling Psychology -

Washington State University