Monica Fuentes
Houston,Tx
Summary
I am incredibly excited to bring my passion for child development and my diverse professional background to the AVANCE team! Over the years, I have gained hands-on experience in both active childcare settings and pediatric healthcare, which means I know exactly how to keep classrooms high-energy, engaging, and incredibly safe. My time in pediatric medical assisting taught me how to closely track early childhood milestones, while my three years in a fast -paced corporate environment sharpened my database management and organizational skills. I love working with young kids, and I am eager to combine my safety compliance background and administrative strengths to support your Head Start mission and help families thrive.
Overview
8
8
years of professional experience
Work History
Property and Casualty Insurance Agent
Integrity Insurance Agency
06.2022 - 10.2025
- Managed 500 active clients in a fast-paced insurance environment, balancing high-volume interactions with accurate recordkeeping and proactive retention outreach.
- Retained clients by identifying needs and addressing objections, delivering personalized insurance solutions that fostered long-term relationships.
- Resolved customer concerns with empathy and professionalism, improving satisfaction and loyalty.
- Managed customer accounts in CRM systems to document interactions and track policy activity, enhancing retention through organized follow-up and precise client records.
Childcare Attendant
Fitness Connection
Houston, TX
01.2019 - 10.2019
- Supervised children's activities in a safe, engaging environment to promote development.
- Implemented safety protocols to ensure child well-being consistently.
- Maintained cleanliness and safety of play areas and equipment.
- Cultivated strong relationships with children, promoting a supportive and nurturing environment.
- Facilitated transitions between activities, ensuring individual needs were met for seamless engagement.
- Communicated with parents about children's behavior and progress, enhancing family engagement.
- Supported children in developing positive behaviors to enhance social interactions., including patience towards peers and teachers.
- Incorporated music into daily routines to enhance enjoyment and participation.
Certified Pediatric Medical Assistant
Ortega Medical Clinic
03.2018 - 09.2018
- Educated patients and families on treatment plans and care instructions to promote understanding and adherence.
- Collected and documented patients' medical histories and vital signs accurately.
- Assisted pediatricians during patient examinations and procedures to ensure efficient care.
- Maintained accuracy and confidentiality in all patient records throughout interactions.
- Coordinated scheduling and care instructions to streamline patient flow and enhance care delivery.
- Supported patient engagement by providing clear guidance on next steps in care.
- Facilitated communication between patients, families, and medical staff to strengthen collaboration and support patient needs.
Customer Service Representative
FEMA
- Supported high-volume customer inquiries in a disaster response environment.
- Facilitated documentation and service needs for individuals with empathy and accuracy.
- Supported customer needs in a seasonal role, ensuring timely assistance.
Education
PROPERTY AND CASUALTY LICENSE -
KAPLAN FINANCIAL EDUCATION
01-2022
MEDICAL ASSISTANT CERTIFICATE -
FORTIS INSTITUTE
Houston, TX01-2018
HIGH SCHOOL DIPLOMA -
ALDINE SR. HIGH
Houston, TX01-2013
Skills
- Database management
- Confidential record keeping
- Bilingual communication
- Pediatric CPR/AED/first aid
- Infection control and sanitization
- Positive behavior intervention and support (PBIS)
- Age-appropriate activity planning
- Developmental milestone tracking
Timeline
Property and Casualty Insurance Agent
Integrity Insurance Agency
06.2022 - 10.2025
Childcare Attendant
Fitness Connection
01.2019 - 10.2019
Certified Pediatric Medical Assistant
Ortega Medical Clinic
03.2018 - 09.2018
Customer Service Representative
FEMA
PROPERTY AND CASUALTY LICENSE -
KAPLAN FINANCIAL EDUCATION
MEDICAL ASSISTANT CERTIFICATE -
FORTIS INSTITUTE
HIGH SCHOOL DIPLOMA -
ALDINE SR. HIGH