Monica Galvan
SANANTONIO,TX
Summary
Patient-Oriented Pharmacy Technician with extensive experience in preparing, filling, and labeling medications. Delivered exceptional patient care through effective communication and management of pharmacy inventory. Contributed to team success by ensuring regulatory compliance and fostering lasting relationships with patients.
Overview
1
1
Language
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Carvajal Pharmacy LTC
SANANTONIO, TEXAS
05.2009 - Current
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Processed medication orders efficiently for long-term care patients.
- Managed inventory levels to ensure medication availability and compliance.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Trained new pharmacy technicians on operational procedures and protocols.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Developed scheduling templates to streamline team workflows and communication.
- Maintained accurate cash drawer through regular reconciliation.
- Processed and verified billing statements for accuracy and compliance.
- Collaborated with departments to resolve billing discrepancies promptly.
- Managed customer accounts and maintained updated billing records.
- Utilized billing software to generate invoices and track payments efficiently.
- Assisted in training new staff on billing procedures and software usage.
Education
GED.com
San Antonio, TEXASSkills
- Prescription dispensing
- Medication preparation
- Medication dispensing
- Inventory management
- Pharmacy software usage
- Insurance claims processing
- Billing reconciliation
- Cash handling
- Data entry
- Records management
- Stocking medications
- Staff training
- Conflict resolution
- Customer service
Languages
English
Professional
A1
Timeline
Certified Pharmacy Technician
Carvajal Pharmacy LTC
05.2009 - Current
GED.com