Monica Garcia

Finance/Business Operations Manager

A and A Auto Sales

09.2011 - 05.2025

Assist customers in securing vehicle financing through banks, credit unions, and captive lenders.
Review and analyze credit reports to determine eligible financing options.
Present financing and lease options clearly to customers.
Explain loan terms, interest rates, down payments, and monthly payment structures.
Maintain strong relationships with various financial institutions.
Negotiate terms with lenders to get the best deal for both the customer and the dealership.
Submit loan applications and follow up on approvals or additional requirements.
Reviewed company's strategic plans and developed departmental goals and standards.
Streamlined business processes by analyzing current procedures and implementing necessary improvement by automating tasks and optimizing workflow.
Oversaw day-to-day business operations on sales floor.
Negotiated contracts with vendors, securing the best possible terms for the company's needs and budget constraints.
Fostered a positive work environment that supported employee engagement and retention.
Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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