Monica Garza
Tucson,Arizona
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 6 years. Successful at working with up to 30 students to support academic success, social growth and emotional development. Focused on optimizing learning and engaging students.
Overview
18
18
years of professional experience
Work History
School Library Assistant/Community Liaison Officer
TUSD- Van Buskirk Elementary
2019.08 - Current
- Enhanced student research skills by guiding them through the use of library resources and databases.
- Increased library usage by promoting various programs and events to students, staff, and parents.
- Collaborated with teachers to support curriculum needs and develop relevant resource collections.
- Organized special events such as book fairs or literacy nights in collaboration with school administration.
- Set up computer and digital device access, providing assistance with use and operation.
- Managed social media accounts for increased visibility while sharing relevant information about events or initiatives taking place within the communities served.
Special Education Teacher Assistant
TUSD-Van Buskirk Elementary
2018.09 - 2019.05
- Enhanced student understanding by adapting instructional techniques to meet individual needs and learning styles.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Supported the development of social skills in students by implementing group work activities and facilitating peer interactions.
- Contributed to a positive school environment by building strong relationships with students, parents, colleagues, and administrators.
Customer Service Representative
Citigroup Inc
2006.03 - 2016.04
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Para Professional
TUSD
Tucson, AZ06.2019
High School Diploma -
Desert View High School
Tucson, AZ05.1993
Skills
- Technology Troubleshooting
- Social Media Promotion
- Youth Programming
- Fundraising
- Clerical Support
- Problem-Solving
- Task Prioritization
- Multitasking
- Professionalism
- Teamwork orientation
- Data Entry
- Instructional support
Languages
Spanish
Native or Bilingual
Timeline
School Library Assistant/Community Liaison Officer
TUSD- Van Buskirk Elementary
2019.08 - Current
Special Education Teacher Assistant
TUSD-Van Buskirk Elementary
2018.09 - 2019.05
Customer Service Representative
Citigroup Inc
2006.03 - 2016.04
No Degree - Para Professional
TUSD
High School Diploma -
Desert View High School
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