Monica Gavin
Hazel Crest,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Chef
Edible Passport
Blue Island, IL
03.2020 - Current
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Mentored kitchen staff to prepare each for demanding roles.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Obtained fresh, local ingredients to lower grocery costs.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Collaborated with staff members to create meals for large banquets.
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained and managed kitchen personnel and supervised related culinary activity.
Customer Service Supervisor
Olivia's Family Restaurant
Dolton, IL
08.2017 - 05.2020
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategy to increase customer retention.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Associate of Applied Business - Business Management
East-West University
Chicago, ILSkills
- Quality Assessment
- Customer Service
- Recipe Development
- Relationship Building
- Creative Thinking
- Supply Ordering
- Sanitation and Cleaning
- Recordkeeping and Documentation
- Team Leadership
- Cooking Technique Demonstrations
- Special Events and Catering
- Staff Recruiting and Hiring
Timeline
Chef
Edible Passport
03.2020 - Current
Customer Service Supervisor
Olivia's Family Restaurant
08.2017 - 05.2020
Associate of Applied Business - Business Management
East-West University